Hello, Everyone,

Because Canada Post is on strike, we have to use UPS which costs way more. Regular mail is not available at this point. Shipping online is $20. For some orders, we might contact you for extra shipping cost. Sorry for the inconvenience.

No POBOX, UPS doesn't deliver to POBOX.

Please provide your cell no, UPS needs it. I will send you a picture of your order to confirm.

Welcome local pick up, please contact us for details:)

Have a great week!

Linda

We offer local pickup, please choose "pick up at store" to skip shipping. Pickup location is by Ellerslie Rd and 91St SW, Edmonton, AB.

5% GST will be added when you check out. We offer ground shipping (no tracking, no insurance, $12.00) within Canada and US. Express or trackable shipping is available per request (extra charge applied). Insurance is available per request (extra charge applied). For small orders with larger beads (12mm and up), we will ask for extra shipping, please call 780.486.7543 for details.

We want to mail out your order the following business day after you order. We will notify you for delayed shipping when storm happens or other unexpected urgent matters.

If your order is small and looking for possible lower shipping rate, please contact us at 780.486.7543. We can help you.

To make sure you receive our products on time, please give us clear and detailed shipping information, including postal code and phone number.

No exchange of sterling silver, pearls, high-end gemstones ($20 or more per strand).

For other items, if you are not happy with purchased products, please notify us and return the goods within one week of receiving the products. We will notify you the return address. All returned products must be sent in its original container/bag, and in a completely unaltered state. After we receive returned products, we'll arrange exchange as soon as possible.

We are not responsible for postage on returned items.

No Refunds.

If you are not from Canada or US, please contact us for the shipping cost.

Our phone number is 780.486.7543 (10AM to 6PM, Mountain Time).